Why a peptide store needs an ecommerce chatbot
Look at any peptide store's inbox and the same five questions fill it: where is my order, is this batch in stock, where's the COA, do you ship to my country, can I change my address. They arrive at 11pm and on Sundays, and every hour a buyer waits is an hour they spend on a competitor's site. An ecommerce chatbot that answers those from your real store data takes most of that load off your team.
The catch in this niche is what a bad bot says. A generic AI chatbot for ecommerce will happily answer "how much should I take?" if nothing stops it, and that one reply on your domain is exactly the kind of human-use content that gets a processor or a reviewer asking questions. So the job isn't just to switch a bot on. It's to make sure it answers from your content, refuses what it shouldn't touch and hands over to a person when it isn't sure.
What Tendabot is, and why we recommend our own tool
Tendabot is an AI customer support agent for your website, WhatsApp, Messenger and email, with one shared inbox behind all of them. It's built by the same team behind Peptide Marketing HQ, so we have an interest in recommending it, and you should weigh what we say with that in mind. We use it because it does the things a peptide store needs and generic chat widgets don't: grounded answers, live order lookups, a real human handoff and costs you can read line by line.
One inbox: live chat for ecommerce, WhatsApp, Messenger and email
The same agent answers wherever a customer writes. Website live chat goes in with one script tag, with guides for WordPress, Shopify, Webflow and Wix. WhatsApp runs on the official API. Messenger connects through your Facebook Page and is answered inside Meta's 24-hour window. When a visitor leaves an email, the conversation carries on by mail after they close the tab, and their replies thread back into the same conversation.
Every conversation lands in one inbox with take-over and hand-back-to-AI, open, pending and resolved stages, and alerts to the people you choose. Your team can also reply from the free iPhone and Android app, and replies sent by a person never count against your AI allowance.
A WooCommerce chatbot that knows your orders
Connect WooCommerce or Shopify and the bot answers "where is my order" from your real store: status, tracking and delivery, never from memory. It's built with privacy in mind. An order number alone isn't enough; the visitor also has to confirm the checkout email, phone number or delivery postcode, so nobody can walk order numbers and read other people's details. We cover the whole setup in our guide to answering "where is my order" automatically.
It can also recommend from your live catalog with real prices and links, and add a product to the cart on your own store. Payment never touches Tendabot. It happens on your checkout, so your payment routing stays exactly as it is. Cancellations, refunds and address changes are gathered and filed to your inbox, and the bot tells the customer a person will confirm. It never claims the action is done. Order lookup and cart actions are on the Pro and Scale plans.
Teaching it your store without teaching it to make claims
You train the bot by pasting text, uploading PDF, TXT, Markdown or CSV files, or letting it crawl your website and picking the pages to include. Answers can show numbered source cards, so a buyer can check where an answer came from. Tendabot also gives you a hosted help centre with your colours and search, and the same articles teach the bot.
Before any of your content becomes knowledge, we read it the way a reviewer would and leave out anything that reads as human use. Then we write the bot's instructions to answer from your content only, refuse dosing, reconstitution and usage questions, point to COAs and batch pages instead, and offer a person when a question goes beyond what it knows. Tendabot runs with guardrails that answer from your knowledge and admit uncertainty, and every save keeps a version you can restore. It's the same research-use-only standard we apply to your website and compliance review.
WhatsApp AI chatbot: where it fits for a peptide store
Tendabot's WhatsApp AI chatbot runs on the official WhatsApp Business API with Coexistence, so your number keeps working in the WhatsApp Business app on your phone while the AI and your team answer from the inbox. It can send nine order updates, from placed to shipped with tracking to delivered, as utility templates from WooCommerce or any system, and broadcasts that are paced to your real Meta limit and pause themselves if opt-outs climb.
Read the policy before you connect it. WhatsApp's Business Messaging Policy (last updated September 23, 2026) restricts "drugs, whether prescription, recreational, or otherwise" and "medical and healthcare products", and it makes no exception for research-use-only labels. So for a research peptide store we don't connect WhatsApp at all, and we build support on website chat and email instead. Clinics and telehealth brands should check the policy against their own model with counsel first. Where WhatsApp is used, Meta bills the messages directly to your own account, and Tendabot adds nothing on top.
Auto replies, office hours and a CRM that fills itself
Keyword rules can answer or route a message before the AI runs, idle threads resolve themselves, and out of hours visitors are told when your team is next around. Every person who talks to the bot becomes a contact with a stage and a value on a pipeline board, and the AI can move a contact to the next stage itself, with the card showing it was the AI. You can import customers from a CSV and export any list whenever you want. They're your customers.
What it costs to run
Tendabot plans start at $29 a month, with Pro at $99 and Scale at $299. Each plan includes a monthly number of AI replies, and AI usage is billed at the model provider's own price, where 1 credit is $0.01. You can pick from 73 models across 11 providers and switch per bot at any time, or bring your own API key on Scale. When replies or credits run out, the bot pauses and routes chats to your team. You're never billed past what you bought.
Try it before you decide
You can talk to the live Tendabot demo before signing up, and every new workspace starts with 300 free credits and no card. If you'd like us to set it up for your store, start with the free audit and we'll tell you whether it fits your channels and catalog.
